Myjobalerts
TraceLink is seeking a technically talented and highly motivated IT Support Specialist to join the global enterprise IT organization based in Barcelona, Spain. This role will be responsible for providing day-to-day internal desktop support to onsite staff, global office teams and remote staff. The position calls for outstanding customer service and communication skills coupled with excellent problem-solving abilities and the ability to thrive in a fast-paced, dynamically growing and compliance-based healthcare technology company. The role is highly visible and is built upon frequent customer-touch services, so an upbeat, positive attitude combined with a passion for delivering first class unified global IT services is essential to success.
Strong MacOS and Windows desktop support knowledge in a global corporate environment
Respond to internal IT requests in a timely manner with excellent customer service
Provide support for business applications including Google G Suite for Business, Microsoft Office Suite, Slack, Zoom, Salesforce, & Adobe Suite
Assist in the administration of E-mail, Slack, Druva, Active Directory, Okta, Jamf, MDM, Intune, Zoom, Adobe, and other corporate, IT and Security SaaS applications
Execute imaging procedures & account provisioning in accordance with requisite compliance guidelines to support machine deployments in Spain & EU/EMEA.
Maintain audio/video devices in meeting rooms.
Provide IT Orientation to new employees
Identify complex problems, investigate root-causes, and recommend scalable solutions
Participate in a global follow-the-sun support team environment. This position may require someone who can come in early, stay late, and assist on the weekends as the business requires
Keep team and manager informed of trends, significant problems, or unexpected delays and make proactive recommendations for improvements
Create and update procedures and technical documentation in our knowledge base and IT support pages
Able to work on projects and meet deadlines while maintaining quality of work and balancing with day-to-day support functions
5+ Years’ experience in a Help Desk Technical Support role including multi-site global support with a proven track record in fast-paced business environments greater than 500 people
Fluent in English & Spanish
College degree or equivalent work experience
Excellent customer service and communication skills
Extensive knowledge of MacOS operating systems in an enterprise environment
Experience supporting business applications including Google G Suite for business and Microsoft Office suite
Ability to absorb and retain information quickly
Experience in maintaining & troubleshooting with Audio Video devices in meeting rooms and town hall setup’s
Experience supporting both on-site and remote users using remote connectivity tools
Experience with automated application deployment and remote access technologies
Strong understanding of ticketing, security patching and desktop imaging systems
Highly self-motivated and directed
Keen attention to detail and superb organizational skills
Strong troubleshooting and problem-solving skills
Experience working in a team-oriented, collaborative environment
General knowledge of TCP/IP and network topologies
Healthcare or other security/compliance regulated industry experience preferred
Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com.
","datePosted":"2024-08-29T12:50:08.820Z","validThrough":"2024-12-01","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"TraceLink","description":"TraceLink is the World’s Largest Track and Trace Network for connecting the Life Sciences supply chain and eliminating counterfeit prescription drugs from the global marketplace. Leading businesses, including 16 of the top-20 global pharmaceutical companies, trust the TraceLink Life Sciences Cloud to deliver complete global connectivity, visibility and traceability of pharmaceuticals from ingredient to patient. A single point and click connection to the Life Sciences Cloud creates a supply chain control tower that delivers the information, insight and collaboration needed to improve performance and reduce risk across global supply, manufacturing and distribution operations. A winner of numerous industry awards including Deloitte’s Technology Fast 500 (ranked number 293 in 2015), the Amazon AWS Global Start-Up Challenge Grand Prize, and the Edison Award for Innovation in Health Management, the Life Sciences Cloud is used by businesses across the globe to meet strategic goals in ensuring global compliance, fighting drug counterfeiting, improving on-time and in-full delivery, protecting product quality and reducing operational cost. TraceLink is funded by FirstMark Capital, Volition Capital and F-Prime Capital.","numberOfEmployees":909,"address":[{"address":{"@type":"PostalAddress","addressLocality":"United States"}},{"address":{"@type":"PostalAddress","addressLocality":"Wilmington, MA, USA"}}],"sameAs":"https://tracelink.com","url":"https://tracelink.com","logo":"https://cdn.getro.com/companies/68b8390a-4293-590a-92a3-5efc8bbf564e","memberOf":{"@type":"Organization","name":"F-Prime Capital Partners","description":"F-Prime Capital is a global venture capital firm investing in healthcare and technology, with a heritage that spans four decades.","logo":"https://cdn.filestackcontent.com/NAgIxyPqQ3iNFs2RibWP","url":"jobs.fprimecapital.com"},"keywords":"Information Technology, Software, Transportation"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Barcelona, Spain"}}}
IT Support Specialist, Senior
TraceLink
IT, Customer Service
Barcelona, Spain
Posted on
Thursday, August 29, 2024
Company overview:
TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
TraceLink is seeking a technically talented and highly motivated IT Support Specialist to join the global enterprise IT organization based in Barcelona, Spain. This role will be responsible for providing day-to-day internal desktop support to onsite staff, global office teams and remote staff. The position calls for outstanding customer service and communication skills coupled with excellent problem-solving abilities and the ability to thrive in a fast-paced, dynamically growing and compliance-based healthcare technology company. The role is highly visible and is built upon frequent customer-touch services, so an upbeat, positive attitude combined with a passion for delivering first class unified global IT services is essential to success.
Strong MacOS and Windows desktop support knowledge in a global corporate environment
Respond to internal IT requests in a timely manner with excellent customer service
Provide support for business applications including Google G Suite for Business, Microsoft Office Suite, Slack, Zoom, Salesforce, & Adobe Suite
Assist in the administration of E-mail, Slack, Druva, Active Directory, Okta, Jamf, MDM, Intune, Zoom, Adobe, and other corporate, IT and Security SaaS applications
Execute imaging procedures & account provisioning in accordance with requisite compliance guidelines to support machine deployments in Spain & EU/EMEA.
Maintain audio/video devices in meeting rooms.
Provide IT Orientation to new employees
Identify complex problems, investigate root-causes, and recommend scalable solutions
Participate in a global follow-the-sun support team environment. This position may require someone who can come in early, stay late, and assist on the weekends as the business requires
Keep team and manager informed of trends, significant problems, or unexpected delays and make proactive recommendations for improvements
Create and update procedures and technical documentation in our knowledge base and IT support pages
Able to work on projects and meet deadlines while maintaining quality of work and balancing with day-to-day support functions
5+ Years’ experience in a Help Desk Technical Support role including multi-site global support with a proven track record in fast-paced business environments greater than 500 people
Fluent in English & Spanish
College degree or equivalent work experience
Excellent customer service and communication skills
Extensive knowledge of MacOS operating systems in an enterprise environment
Experience supporting business applications including Google G Suite for business and Microsoft Office suite
Ability to absorb and retain information quickly
Experience in maintaining & troubleshooting with Audio Video devices in meeting rooms and town hall setup’s
Experience supporting both on-site and remote users using remote connectivity tools
Experience with automated application deployment and remote access technologies
Strong understanding of ticketing, security patching and desktop imaging systems
Highly self-motivated and directed
Keen attention to detail and superb organizational skills
Strong troubleshooting and problem-solving skills
Experience working in a team-oriented, collaborative environment
General knowledge of TCP/IP and network topologies
Healthcare or other security/compliance regulated industry experience preferred
Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com.
