Frequently Asked Questions (FAQs)
InstaMed FAQs What is InstaMed?
InstaMed is a payment portal that allows patients make payments to their health care provider.
What information do I need to make a payment?
You will need the following information:
- Patient first name
- Patient last name
- Patient account number (7-digit code)
- Center number (5-digit code)
The patient account number and center number can be found on the statement that the patient receives.
Do I need to create an account to make a payment?
You may create an account or, if you already have an InstaMed account, you can use your existing username and password. This allows you to view payment history and save or update your payment methods. If you do not wish to create an account, select “Continue as guest.”
What do I do if I pay the wrong amount or need my transaction canceled?
Please call Patient Resources at 1-866-580-6470 (Monday – Thursday, 6 a.m. – 3 p.m.; and Friday, 6 a.m. – noon PST), or email PatientResources@davita.com immediately to cancel any incorrect payments.
What do I do if the transaction is declined?
If your credit card is declined, it will show immediately. Please contact your card issuer or bank for details. eCheck transactions may be returned after several days of entering. If returned, please contact your bank.
Will I get a receipt after my payment is processed?
Yes, after your transaction is approved you will have the option to print or email a receipt.
Can I set up recurring/autopay payments using InstaMed?
No, at this time there is no recurring payment option.
What payment methods can I use?
You can make payments with a Visa, MasterCard, American Express, Discover credit card, or e-checks. To use e-checks, follow the steps below:
1. Select "Add Bank Account":
2. Enter the name on account, account type, routing number, account number and state:
You can find your routing number and account number at the bottom of a physical check:
May I use more than one credit card to pay off the balance?
You may process more than one payment on a balance; however, they will be processed as separate transactions.
What is InstaMed?
InstaMed is a payment portal that allows patients make payments to their health care provider.
What information do I need to make a payment?
You will need the following information:
- Patient first name
- Patient last name
- Patient account number (7-digit code)
- Center number (5-digit code)
The patient account number and center number can be found on the statement that the patient receives.
Do I need to create an account to make a payment?
You may create an account or, if you already have an InstaMed account, you can use your existing username and password. This allows you to view payment history and save or update your payment methods. If you do not wish to create an account, select “Continue as guest.”
What do I do if I pay the wrong amount or need my transaction canceled?
Please call Patient Resources at 1-866-580-6470 (Monday – Thursday, 6 a.m. – 3 p.m.; and Friday, 6 a.m. – noon PST), or email PatientResources@davita.com immediately to cancel any incorrect payments.
What do I do if the transaction is declined?
If your credit card is declined, it will show immediately. Please contact your card issuer or bank for details. eCheck transactions may be returned after several days of entering. If returned, please contact your bank.
Will I get a receipt after my payment is processed?
Yes, after your transaction is approved you will have the option to print or email a receipt.
Can I set up recurring/autopay payments using InstaMed?
No, at this time there is no recurring payment option.
What payment methods can I use?
You can make payments with a Visa, MasterCard, American Express, Discover credit card, or e-checks. To use e-checks, follow the steps below:
1. Select "Add Bank Account":
2. Enter the name on account, account type, routing number, account number and state:
You can find your routing number and account number at the bottom of a physical check:
May I use more than one credit card to pay off the balance?
You may process more than one payment on a balance; however, they will be processed as separate transactions.
Mailed Bill FAQs How do I know what balance to pay?
Your total patient responsibility is under the Balance Due section of the patient statement you received in the mail. You can also call our Patient Resources department for outstanding balance information and details at 1-866-580-6470.
Why did I receive a bill?
After your insurance(s) processes your claims, they send a response to DaVita indicating your patient responsibility (for example your co-pay and/or deductible). DaVita will then send you a statement with any patient responsibility owed by you on a monthly basis.
Where do I find my account number, claim number and date of service?
Your account number will start with a letter and is located on the right-hand corner of your bill, followed by 6-7 numbers. The claim number and service dates will be in the middle section of the statement.
What do I do if I disagree with the balance listed on my bill?
If the insurance listed is accurate, please reach out to your insurance provider directly, as they determine patient responsibility that DaVita bills. If an insurance is missing from your statement or you have any other questions, please call Patient Resources at 1-866-580-6470.
What should I do when I need to add, update or change the insurance listed?
Call Patient Resources at 1-866-580-6470 (Monday – Thursday, 6 a.m. – 3 p.m.; and Friday, 6 a.m. – noon PST).
How do I know what balance to pay?
Your total patient responsibility is under the Balance Due section of the patient statement you received in the mail. You can also call our Patient Resources department for outstanding balance information and details at 1-866-580-6470.
Why did I receive a bill?
After your insurance(s) processes your claims, they send a response to DaVita indicating your patient responsibility (for example your co-pay and/or deductible). DaVita will then send you a statement with any patient responsibility owed by you on a monthly basis.
Where do I find my account number, claim number and date of service?
Your account number will start with a letter and is located on the right-hand corner of your bill, followed by 6-7 numbers. The claim number and service dates will be in the middle section of the statement.
What do I do if I disagree with the balance listed on my bill?
If the insurance listed is accurate, please reach out to your insurance provider directly, as they determine patient responsibility that DaVita bills. If an insurance is missing from your statement or you have any other questions, please call Patient Resources at 1-866-580-6470.
What should I do when I need to add, update or change the insurance listed?
Call Patient Resources at 1-866-580-6470 (Monday – Thursday, 6 a.m. – 3 p.m.; and Friday, 6 a.m. – noon PST).
Additional Help What do I do if I cannot afford to pay my bill?
You can reach out to the social worker or insurance counselor at your center to discuss options.
What are my payment options?
There are three options:
- Pay online at InstaMed.com.
- Pay over the phone by calling 1-866-580-6470 (Monday – Thursday, 6 a.m. – 3 p.m.; and Friday, 6 a.m. – noon PST).
- Mail a check to the address listed on your statement.
How do I know if my insurance was billed?
Your statement from DaVita will list all insurances billed prior to assigning any patient responsibility. If you have an insurance that is not listed, please bring your insurance card into the center during your next treatment or call Patient Resources at 1-866-580-6470.
What should I do with the explanation of benefits (EOB) I receive from my insurance company?
First, please know that the EOB is not a bill. The EOB provides important information about how your insurance claim was processed by your insurance company. It is a document that you should use to determine how much you can expect to pay your provider. You should always match the provider’s bill with the EOB prior to making a payment to the provider.
What do I do if I cannot afford to pay my bill?
You can reach out to the social worker or insurance counselor at your center to discuss options.
What are my payment options?
There are three options:
- Pay online at InstaMed.com.
- Pay over the phone by calling 1-866-580-6470 (Monday – Thursday, 6 a.m. – 3 p.m.; and Friday, 6 a.m. – noon PST).
- Mail a check to the address listed on your statement.
How do I know if my insurance was billed?
Your statement from DaVita will list all insurances billed prior to assigning any patient responsibility. If you have an insurance that is not listed, please bring your insurance card into the center during your next treatment or call Patient Resources at 1-866-580-6470.
What should I do with the explanation of benefits (EOB) I receive from my insurance company?
First, please know that the EOB is not a bill. The EOB provides important information about how your insurance claim was processed by your insurance company. It is a document that you should use to determine how much you can expect to pay your provider. You should always match the provider’s bill with the EOB prior to making a payment to the provider.
InstaMed FAQs
What is InstaMed?
InstaMed is a payment portal that allows patients make payments to their health care provider.
What information do I need to make a payment?
You will need the following information:
- Patient first name
- Patient last name
- Patient account number (7-digit code)
- Center number (5-digit code)
The patient account number and center number can be found on the statement that the patient receives.
Do I need to create an account to make a payment?
You may create an account or, if you already have an InstaMed account, you can use your existing username and password. This allows you to view payment history and save or update your payment methods. If you do not wish to create an account, select “Continue as guest.”
What do I do if I pay the wrong amount or need my transaction canceled?
Please call Patient Resources at 1-866-580-6470 (Monday – Thursday, 6 a.m. – 3 p.m.; and Friday, 6 a.m. – noon PST), or email PatientResources@davita.com immediately to cancel any incorrect payments.
What do I do if the transaction is declined?
If your credit card is declined, it will show immediately. Please contact your card issuer or bank for details. eCheck transactions may be returned after several days of entering. If returned, please contact your bank.
Will I get a receipt after my payment is processed?
Yes, after your transaction is approved you will have the option to print or email a receipt.
Can I set up recurring/autopay payments using InstaMed?
No, at this time there is no recurring payment option.
What payment methods can I use?
You can make payments with a Visa, MasterCard, American Express, Discover credit card, or e-checks. To use e-checks, follow the steps below:
1. Select "Add Bank Account":
2. Enter the name on account, account type, routing number, account number and state:
You can find your routing number and account number at the bottom of a physical check:
May I use more than one credit card to pay off the balance?
You may process more than one payment on a balance; however, they will be processed as separate transactions.
Mailed Bill FAQs
How do I know what balance to pay?
Your total patient responsibility is under the Balance Due section of the patient statement you received in the mail. You can also call our Patient Resources department for outstanding balance information and details at 1-866-580-6470.
Why did I receive a bill?
After your insurance(s) processes your claims, they send a response to DaVita indicating your patient responsibility (for example your co-pay and/or deductible). DaVita will then send you a statement with any patient responsibility owed by you on a monthly basis.
Where do I find my account number, claim number and date of service?
Your account number will start with a letter and is located on the right-hand corner of your bill, followed by 6-7 numbers. The claim number and service dates will be in the middle section of the statement.
What do I do if I disagree with the balance listed on my bill?
If the insurance listed is accurate, please reach out to your insurance provider directly, as they determine patient responsibility that DaVita bills. If an insurance is missing from your statement or you have any other questions, please call Patient Resources at 1-866-580-6470.
What should I do when I need to add, update or change the insurance listed?
Call Patient Resources at 1-866-580-6470 (Monday – Thursday, 6 a.m. – 3 p.m.; and Friday, 6 a.m. – noon PST).
Additional Help
What do I do if I cannot afford to pay my bill?
You can reach out to the social worker or insurance counselor at your center to discuss options.
What are my payment options?
There are three options:
- Pay online at InstaMed.com.
- Pay over the phone by calling 1-866-580-6470 (Monday – Thursday, 6 a.m. – 3 p.m.; and Friday, 6 a.m. – noon PST).
- Mail a check to the address listed on your statement.
How do I know if my insurance was billed?
Your statement from DaVita will list all insurances billed prior to assigning any patient responsibility. If you have an insurance that is not listed, please bring your insurance card into the center during your next treatment or call Patient Resources at 1-866-580-6470.
What should I do with the explanation of benefits (EOB) I receive from my insurance company?
First, please know that the EOB is not a bill. The EOB provides important information about how your insurance claim was processed by your insurance company. It is a document that you should use to determine how much you can expect to pay your provider. You should always match the provider’s bill with the EOB prior to making a payment to the provider.
Get in Touch
If you have any questions about payments, please contact the Patient Resources department.
By Phone
Call 1-866-580-6470 Monday – Thursday, 6 a.m. – 3 p.m. (PST); and Friday, 6 a.m. – noon (PST).
By Email
Reach us at PatientResources@DaVita.com
NOTICE
As of August 1, 2024, DaVita has a new and improved patient payment portal through InstaMed. For information on how to use the new payment portal, please see the frequently asked questions below.
By clicking “Proceed,” you will be taken to the new portal on a third party’s website that has privacy and security policies different than DaVita’s. DaVita and its affiliates are not responsible for the third party’s website or services.
